I got in a fight with about 10 people on a C&J Trailways bus this past week. I was going up to New Hampshire to meet a friend, and C&J happens to be one of about three mass-transit ways of getting there: either take Amtrak straight to my friend’s town, though the train is very infrequent, or take C&J to Portsmouth and have him pick me up, or take the commuter rail to Newburyport. C&J is the most frequent, so they’re also the most convenient.
A lot of things are annoying about C&J, but I think they could all be put under the category of “rules enforced for the sake of enforcing rules.” When you buy a ticket from them, they enter your name in a database. They justify it “for security reasons,” but one thing I’ve discovered repeatedly is that most people don’t really think about what security they’re getting. I’ve asked the C&J sales clerks what good providing my name does; they reply that if the FBI wants to know where I am, they can call C&J, and C&J can call ahead to the bus to pull over and wait for the feds to arrive. But if someone is really intent on blowing up a bus, won’t he just use a fake ID? The people who check my ID are even less savvy than the average bouncer, so the odds that I can get through with a fake are better than the odds of a teenager getting alcohol.
But I digress. The “rules for the sake of rules” example that led to the fight on Friday was the “no cell phones on C&J buses” rule. Apparently a lot of customers have complained about people using cell phones on the bus, so C&J has banned them except for quick calls to the people who are going to pick you up at the station. It’s a dumb rule, because it’s ignoring the reason that the bus company should care about cell phones: people having loud conversations and disturbing those around them. If I have a loud conversation with someone next to me, that’s just as disturbing to my neighbors as my talking on a cell phone is. And yet the C&J policy allows my in-person conversation while forbidding my cell-phone conversation. To me, any loud conversation is bad: on the bus, I want to read a book or talk with my seatmate, and I can’t do that if my neighbor is shouting.
I’ve explained my reasoning to their bus drivers before. I was on a C&J bus a while back, talking quietly with my parents in a seat near the driver. After I got off the phone, the driver told me that from now on I should stay off the phone. I asked, “Did any passengers complain?” He replied, “That’s not the point, sir. The point is that our policy is not to allow long cell-phone conversations.” I said, “I thought the point was that I wasn’t supposed to disturb other passengers.” He just glared at me.
And that’s what upsets me: the blind adherence to rules when the basis for those rules has fallen away. No one seems to remember that banning cell phones is a means, not an end. The same behavior crept out this time around with my fellow-passengers. An old woman across the aisle with a permascowl on her face and a diamond ready to emerge from her backside said to me, “Pardon me, can you read the sign?” as she pointed to the space above the driver. Before I could say anything to her, she yelled to the driver, “Can you please remind this man of the policy?” I leaned in and asked her, “Excuse me. I can hear everyone’s conversation for five seats around me. Why is a cell phone any worse?” She said, “That’s the rule.” I said, “But it’s a bad rule.” Here a ton of other people jumped in, one person telling me that it wasn’t up to me to decide which rules are bad; this is up to C&J. The most charitable interpretation of this statement is reasonable: C&J has to balance the needs of customers in a way that I don’t, so my opinion is likely to be less considerate than C&J’s. But I returned to the point that I was making: I’m not really inconveniencing anyone, because everyone was already talking loudly enough for me to hear them.
Basically everyone returned to the point that this is the policy. There’s no way to argue that, and obviously I wasn’t going to convince anyone that I was right in this heated atmosphere. The guy next to me backed me up, and I gave him my email address so that we could email C&J and carbon-copy one another.
The most absurd part of it is the justification that the old crotchety woman gave for why the bus company bans cell phones: “In other countries, people use cell phones to set off bombs. That’s why they ban them here.” This is a classic case of someone internalizing a rule and forgetting the reason for it. E.g., have you ever asked a moderately observant Jew why the kosher laws are the way they are? I’ve heard the argument from cleanliness (increased risk of trichinosis back when the laws were promulgated), the argument from cruelty to animals (eating milk and meat at the same time is an insult to the cow we’ve just slaughtered), and a ton of others. Steven Pinker provides lots of citations from Talmudic scholarship where various rabbis have back-justified the laws in various ways.
In all these cases, I find that people are just trying to find excuses for a rule that may have lost relevance or rationality long ago. Fundamentally, I think people want to believe that their leaders are just and put out reasonable rules. It really upsets me to see people not considering why the rules are the way they are. But it happens over and over again.
So there I sat on the bus for the next hour or so, simply fuming over the argument. I’m looking for another way to get up to New Hampshire, but particularly within the next week it’s going to be even harder to get there without C&J: Amtrak and the commuter rail aren’t running through North Station while the Convention happens at the nearby Fleet Center. C&J is the only game in town.