In defense of AT&T — June 22, 2010

In defense of AT&T

People love to bust on AT&T, but I have to say that I have no — zero — complaints about them:

* __Reception__: AT&T’s reception has been better than it ever was when I was on Verizon. I can make calls from inside my girlfriend’s house in New Hampshire, and from inside my parents’ house in Vermont; on Verizon, I always had to step outside in both those places. And AT&T doesn’t even have service in Vermont! Needless to say, their reception in Boston is just fine. I’ve had some problems in the immediate vicinity of my workplace in Kendall Square; I believe that’s because the volume of electronic equipment there is over the top and causes lots of electromagnetic interference. I’ve had some problems with their reception in New York City. (NYC people: has AT&T gotten any better there?)

* __Their online store__: People were bitching and moaning about being unable to buy an iPhone 4 because AT&T’s website got slammed. I had no such problem. I ordered an iPhone from them on the day it became available, and was notified today that it’s shipped. (By the way: is “I’m going to have to wait a few days to order my several-hundred-dollar pocket computer, *and I am pissed*” the definition of “first-world problem”?)

* __Customer service__: Verizon’s customer service was always great, and they always tried to find me the plan that fit my needs. AT&T has done the same. (Bank of America’s customer service is also stellar. I guess I’m supposed to hate BofA too, but I don’t.)

Others may have had worse luck, but I kind of wonder if people just like getting mad at big companies.